Job Description
Job Skill: Service Desk Voice Support
Designation: Career Level - 13-Associate
Job Location: Mumbai
Qualifications: Any Graduation
Years of Experience: 0-1 years
Job Summary
You will be aligned with our Customer Support vertical and help us in managing/ resolving customer's queries, handling escalations and complaints of the dissatisfied customers & giving the best resolutions. You will also be responsible for closing the fault and complaints within SLA's.
You will be working as a part of the Query Management team which is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issues.
In-Service Desk Voice Support team you will be responsible to perform day to day operations while maintaining SLA’s & solve queries related to disputes and coordinating with the customer. You will be recording, diagnosing, troubleshooting, resolving or assigning incidents, and service requests based on defined scope of support. You will have to manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.
Roles and Responsibilities
In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines. Interaction is within own team and direct supervisor. Detailed instructions on all tasks will be provided at this role with close supervision. Decisions made impact own work and are closely supervised. Individual contributor as a part of a team with a predetermined, narrow scope of work. Please note that this role may require you to work in rotational shifts.
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