Job Description
Designation: SERVICENOW IT OPERATIONS MANAGEMENT
Job Skill: SW/Application Tech Support Practitioner
Education: Graduate
Job Location: Noida
CTC- Not Disclosed by Recruiter
Years of Experience: 3 to 7 year(s)
Job Description
Role Description: Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must-Have Skills: ServiceNow IT Operations Management
Good To Have Skills: No Technology Specialization
Job Requirements :
· Key Responsibilities: 1 Good people management skills and feedback giving skills 2 Good client relations skills 3 Excellent communication skills with neutral accent 4 Excellent written communication skills with email etiquettes 5 Good problem solving and analytical skills with good knowledge on MS Excel reporting and MS PPT PowerPoint presentations 6 Good interpersonal skills 7 Self-motivated and capability to motivate teams or colleagues 8 Fundamental Technical know-how on system troubleshooting
· Technical Experience: Experience in handling team strength more than 15 members 2 Good problem solving and analytical skills with good knowledge on MS Excel reporting and MS PPT 3 Reporting tools like GBICCVMS and GBI Adhoc 4 Incident management and usage of ITSM 5 Experience in performing QA feedback
Professional Attributes: A Strong verbal and written communication skills B High technical aptitude and demonstrated commitment to technical skill development C Focused on service delivery and quality of work D Ability to multitask 24X7 support
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